Sam’s Club Mattress Return Policy

Have you purchased a Serta mattress that you are unhappy with but are unsure how to return it? Are you scared that you’ve wasted money?

Don’t worry; this guide will cover everything you need to know about Sam’s Club’s mattress return policy.

In-store and online, Sam’s Club offers a wide selection of pillow-top and memory foam mattresses from top brands like Zinus, Member’s Mark, Sealy, and others. Can you, however, return a mattress to Sam’s Club and get a refund if it isn’t comfortable or meet the needs for you? Here’s everything I’ve learned about Sam’s Club’s return policy for mattresses!

Sam’s Club Mattress Return Policy

Sam’s Club mattress policy is that they will accept returns on all types of products sold in-store and online within 30 days of the purchase date. Customers can return any of these mattresses even if they do not have a receipt or if they have been used.

Although Sam’s Club accepts returns, the physical mattress is not accepted.

You might be wondering when your money will be refunded back onto your card if you return a mattress to Sam’s Club.

When Do You Get a Refund on Your Mattress to Sam’s Club?

After returning a mattress in-store, your money is immediately refunded to the card you used to make the purchase. When returning a mattress to Sam’s Club, make sure to bring the credit or debit card you used to make the original purchase.

Online mattress returns, on the other hand, can take up to 7 days to process and refund your money.

Sam’s Club will refund your money to the debit or credit card you used to purchase the mattress once it has been processed.

Other Important Details about The Sam’s Club Mattress Return Policy

For people new to the process, it can be difficult to decipher Sam’s Club’s return policy. Depending on the item you want to return, the company has several deadlines:

Sam's Club Return policy on products
  • Mattresses, motorsports items, and heavy equipment have a 30-day return policy.
  • For mobile devices, it’s 14 days
  • Freezers, dryers, and other housewares have a 90-day warranty.

If you have a receipt, the company will refund you using the same payment method you used. You will receive store credit if you do not have a receipt, which you can use to purchase Sam’s Club merchandise.

Most items can be returned or exchanged, but Sam’s Club does not accept returns on the following items:

  • Prescription medications
  • Customized Products
  • Gift cards
  • Products purchased through the Wholesale Trading Program

Even if you meet the deadline and your item meets the return criteria, Sam’s Club reserves the right to refuse your return request for any reason.

What Kind Of Mattresses Does Sam’s Club Sell?

Can I return Mattress on Sam's Club?

Sam’s Club members can get a great deal on a variety of pillow top and memory foam mattresses.

Sam’s Club sells the following mattress brands in-store and online:

  1. Serta
  • Zinus
  • Member’s Mark
  • Sealy
  • Tempur-Pedic
  • Beautyrest

Continue reading to learn more about how to return mattresses purchased in-store and online to Sam’s Club, as well as whether you can return mattresses without a receipt.

What Is Sam’s Club’s Return Policy on All the Brand Mattresses?

Overall, Sam’s Club provides its members with a very lenient return policy for all of their products, but mattresses may be an exception.

All of Sam’s Club’s products and services come with a 100% satisfaction guarantee. So, if you’re unhappy with your Sam’s Club mattress, make sure to let the store know.

Remember, Sam’s Club offers both replacements and refunds for purchased mattresses within 30 days of purchase. Their store, on the other hand, does not accept physically return the mattress.

The customer is responsible for finding a new home for the returned mattress. That is why mattress disposal services come in hand.

Despite the fact that there is a limited time to return a mattress at Sam’s Club, store managers retain the right to refuse returns.

A store manager may refuse a return or replacement if they believe a customer is abusing the mattress return policy.

You must remove the ‘Do Not Remove’ tags from the mattress to receive a Sam’s Club mattress refund. The tags from the mattress, as well as your receipt from the original purchase, are needed when returning the mattress.

How To Submit a Return Request for Sam’s Club Mattress Return

The table below summarizes the options for returning your mattress to Sam’s Club that are both viable and non-viable:

Return MethodYes/No
By mailYes (if ordered online)
In personYes
Via emailNo
With DoNotPayYes

Returning Your Mattress In Person

If you want to return your Serta mattress the old-fashioned way, follow these steps:

  1. Use the Store Locator tool on the company’s website.
  2. Locate the nearest department store.
  3. Call the store to let them know you’d like to return something.
  4. Bring the mattress tags with you (and the original receipt, if possible)
  5. Make a return request with a member of staff.

Request a Return Online

If you’d rather make a return request via the internet, follow these steps:

  1. Log in to your Sam’s Club account online.
  2. Go to the Purchase History tab and click it.
  3. Choose your item and request a return.
  4. Be patient while your request is being processed.
  5. Use the prepaid shipping label to ship your package.
  6. Return your original receipt, tags, and any other documents requested by the company (do not mail back the original mattress)

Your mattress may take up to seven business days to be refunded or exchanged. Keep in mind that unless the item was damaged during shipping, Sam’s Club will deduct delivery fees from your refund. The company will deduct the fee from your account if you want to exchange your mattress.

If you purchased the mattress in person, you will not be able to initiate a return request online.

Is It Possible To Return A Mattress Without Having A Receipt?

Yes, you can return a mattress to Sam’s Club without a receipt but if you bring your receipt with you when returning a mattress to Sam’s Club, the process will go much faster. The business, on that note, is aware that misplacing receipts occurs from time to time.

When returning a mattress, a Sam’s Club employee may be able to look up your receipt. When returning your mattress, make sure to bring your member card with you.

For mattress returns without a receipt, the refund will be applied to a Sam’s Club shopping card.

You will be able to look up a copy of your receipt and other purchase information if you are returning your mattress from Sam’s Club online.

Sign in to your online account on Sam’s Club’s website to look up your receipt.

Is It Possible To Return An Old Mattress To Sam’s Club?

If you are not satisfied with your used mattress, you can return it to Sam’s Club for a full refund under the Sam’s Club 100 percent satisfaction guarantee.

It’s worth noting that you don’t have to return the used mattress in person, nor do you have to ship it back if you bought it online.

Simply bring the “Do not remove” tags from the mattress into the store with the original receipt within 30 days of purchase to receive a refund.

Can I Get a Mattress Refund Online At Sam’s Club?

If you buy a mattress from Sam’s Club online, you can return it for a full refund. However, if you purchase your mattress in a store, you will not be able to return it online.

Furthermore, Sam’s Club’s mattress return policy states that you can return your mattress in-store, regardless of whether you bought it online or in-store.

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